The archagent cannot submit the paperwork for his daily report because the archagent is in jail. He was a bit sloppy and got himself pinched by the white shells.
That leaves all his duties to the penultimagent, otherwise known as the Draconian Dignitary. We should bear in mind that penultimagent isn't an officially recognized title though. It's just a word he thinks sounds kind of cool.
Hey check it out. Every week we'll be revealing some new troll characters from Hiveswap until Act 2 is out. Follow the Troll Call here, and meet the first two here. Expect a few more surprises like this to drop in coming weeks.